Privacy policy

Privacy Policy (Maroon Mercantile)

Effective date: December 27, 2025

This Privacy Policy describes how Maroon Mercantile (“we,” “us,” “our”) collects, uses, and shares personal information when you visit or make a purchase from maroonmercantile.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

1) Personal information we collect

We collect personal information in the following ways:

Information you provide to us

  • Contact details: name, email address, phone number, shipping and billing address

  • Order details: products purchased, size/color selections, order notes, and order history

  • Customer support: messages you send us and any information you choose to share

Information collected automatically
When you visit the Site, we may automatically collect certain information about your device and usage, including:

  • IP address, device type, browser type, time zone

  • Pages viewed, clicks, referring/exit pages, and interactions with the Site

  • Approximate location (derived from IP)

Payment information
Payments are processed through third-party payment processors. We do not store your full payment card number. We may receive limited payment-related information such as payment status and transaction identifiers.

2) How we use your information

We use personal information to:

  • Process and fulfill orders, including payment processing, shipping, and order communications

  • Provide customer support, including handling questions, issues, and refund/return requests

  • Operate and improve the Services, including analytics, troubleshooting, and site functionality

  • Prevent fraud and maintain security

  • Marketing and advertising, including sending promotional emails (where permitted) and measuring ad performance

  • Comply with legal obligations and enforce our terms/policies

3) How we share your information

We share personal information only as needed to run our business and provide the Services, including with:

Ecommerce platform provider

  • Our store is hosted by Shopify. Shopify processes personal information as necessary to provide the Services (e.g., checkout, order management, and site hosting).

Fulfillment and shipping partners

  • We use third-party fulfillment and shipping providers (including print-on-demand partners) to produce and ship your order. These partners receive the information needed to fulfill your purchase (such as name, shipping address, and order details).

Payment processors

  • Payment processors receive information necessary to process your payment and prevent fraud.

Advertising and analytics partners

  • We may share limited information with advertising and analytics partners (for example, through cookies/pixels) to help us understand performance and show relevant ads.

Legal and safety

  • We may disclose information to comply with legal requirements, respond to lawful requests, protect our rights, or prevent fraud and security issues.

4) Cookies, pixels, and similar technologies

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and support advertising.

These technologies may collect information about your activity over time and across services. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

5) Advertising and marketing communications

We may use advertising services (such as Meta) to show ads and measure whether ads lead to actions like product views or purchases.

  • Email marketing: You can opt out of promotional emails by using the unsubscribe link in any marketing email.

  • Transactional messages: Even if you opt out of marketing, we may still send transactional messages (such as order confirmations and shipping updates).

6) Data retention

We retain personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and why it was collected.

7) Security

We use reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Children’s privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.

9) Your rights and choices

Depending on your location, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, and to opt out of certain processing (such as targeted advertising).

To make a request, contact us at support@maroonmercantile.com.

10) “Selling” or “sharing” of personal information (US privacy terms)

Some privacy laws define “sale” or “sharing” broadly to include certain advertising-related data transfers (such as using pixels/cookies for targeted advertising). We may use these tools to measure performance and deliver relevant ads.

You can reduce or prevent this by:

  • Adjusting cookie settings in your browser and/or using available consent controls on the Site (if shown)

  • Adjusting ad preferences in your advertising platform accounts (e.g., Meta)

11) International visitors

If you access the Services from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

12) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site and update the effective date above.

13) Contact us

For questions about this Privacy Policy or your personal information, contact:
Email: support@maroonmercantile.com